#87908Critical priority
Checkout broken — customers cannot complete purchase
via Movidesk · WhatsApp · opened 08:12
SLA remaining00:47
operational · reads your stack
Nuvo reads the context across your tools and delivers the diagnosis. Investigation time drops from a whole morning to minutes.
LGPD compliant. Read-only tokens — nothing is changed.
#87908resolved
Checkout failing at payment
SLA remaining00:47
root causedeploy #4471 · payment gateway v2.14.1
resolution time
entire morning4 min
The problem
Every ticket starts from zero.
Context scattered across four tools
For every ticket, the analyst jumps between the ticket, logs, CRM, and observability just to reconstruct what already happened.
Ping-pong with engineering
Tickets go up to engineering with no context and come back no further along. The ticket just goes in circles.
SLA and CSAT at risk
Every extra minute of investigation hits your SLA and your customer. There's another way.
A day in support
Watch Nuvo resolve a real ticket
Skip the scrolling story
INVESTIGATION · #87908TRIAGE01/04
01 · TRIAGE
I receive the ticket
I read the full ticket: affected product, urgency, and stated impact.
23 open tickets
02 · CONTEXT
I pull the account context
I pull the account history: past tickets, patterns, and what changed.
NUVO · PULLING CONTEXT
Nuvo · Account context
- Ticket history12 in the last 90 days
- Instability patternserror spikes after deploys
- Latest configurationgateway updated at 08:12
- Contracted productsCheckout · Payments
03 · CORRELATION
I cross-check logs and recent changes
I cross-check logs, deploys, and configs. In seconds I find the correlation that would take hours.
Checkout failure
Datadog · error spike 08:50
Deploy #4471
GitLab · v2.14.1 at 08:12
Gateway updated 38 min before first error
other unrelated events
04 · RESOLVED
Diagnosis delivered
ROOT CAUSE94% confidence
Payment gateway v2.14.1 broke the checkout flow. Rolling back to 2.13.9 fixes it.
Evidence
- GitLabdeploy v2.14.1 · 08:12
- Datadog500s on checkout
- Movideskticket #87908
SUGGESTED REPLYeditable
Hi! We identified the cause of the checkout issue and a fix is already underway. You will be able to complete your purchase shortly. Thanks for your patience.
Results
Nuvo delivers the diagnosis with confidence.
Leading hypothesis with a confidence score, similar past cases, and the reply ready for the customer. And it sharpens with every ticket.
PERFORMANCE · OBSERVED AVERAGEmeasured
0%
average reduction in investigation time
0%
average reduction in tickets escalated to engineering
Operational memory
Over time, Nuvo becomes your senior analyst.
Every investigated ticket becomes memory: your systems, your patterns, and your recurring errors. The more you use it, the sharper it gets. And getting started takes hours, not weeks.
Nuvo's memory
Move through the nodes — each one is something Nuvo already remembers about your operation.
487facts rememberedgrows with every ticket
Implementation
No development on your side
The real effort is your IT team releasing access — no code. The connection takes hours, not weeks.
Your IT team releases accessRead-only tokens only — nothing is changed in your systems.
Nuvo connectedLive in production, reading the context from your tools — now see what it gives back.
Impact calculator
How much your operation recovers with Nuvo
Adjust your team's numbers and see, in hours and in cost, what Nuvo gives back to the operation every month.
Your operation
agents
min
R$
R$
Adjustable assumptions
tickets
%
h
↓ 60% investigation time↓ 35% escalations to engineering
TOTAL RECOVERED
R$0/mo
R$276,166 per year
HOURS GIVEN BACK TO THE TEAM
0 h
every month
HOURS · SUPPORT0 hinvestigation / month
COST · INVESTIGATIONR$0per month · R$117,818 / year
HOURS · ENGINEERING0 hfewer escalations / month
COST · ENGINEERINGR$0per month · R$158,348 / year
TOP OUTCOME · CUSTOMER SATISFACTION
Happier customers, CSAT that climbs with every response
Faster, more accurate responses raise customer satisfaction. It's the outcome that matters most for the operation.
* 60% and 35% are average reductions observed in Nuvo's own operation; your results may vary. Hourly cost = monthly cost ÷ 220h (Brazilian CLT standard). The 3h engineering default reflects multi-system root-cause diagnosis. Every assumption above is adjustable.
The impact support teams are already seeing
SPEED
Investigation in minutes
What used to take the analyst's entire morning now fits in a few minutes, with context already correlated.
FEWER ESCALATIONS
Engineering time preserved for the roadmap
Escalation volume drops consistently. And the tickets that do reach engineering already come with full context and a suggested fix, preserving the technical team's capacity for product development.
WHAT MATTERS MOST
Time to think
When the team stops firefighting, there's room for what actually matters: strategic analysis, account growth, customer relationships.
SCALE
Scale without growing the team
Resolve more with the same analysts. Nuvo absorbs the repetitive work of investigation.
Get started